Last updated: October 10, 2026
This Privacy Policy describes how Carrom ("we", "our", "the app") collects, uses, and protects your information when you use our mobile application.
Carrom collects the following data to provide and improve our gaming experience, including online multiplayer features:
We use the following third-party services that may collect or process data:
These services may collect device identifiers and usage data subject to their own privacy policies. We do not sell your data to any third party.
We implement industry-standard security measures and rely on Google Firebase's infrastructure, which is compliant with ISO 27001, SOC 1, SOC 2, and SOC 3.
Online multiplayer features require an account. When you first use online features, an anonymous Firebase account is created automatically — no personal information is required. You may optionally link your account to Apple ID or Google to preserve your progress across devices. Linking your account will associate your email address with your game profile.
Single-player modes (vs AI, Local 2-Player, Freestyle, Trick Shots, Career) do not require an account and can be used without any data being sent to our servers.
When you use online multiplayer, the following data is stored in Cloud Firestore and may be visible to other players:
Your email address and authentication credentials are never visible to other players.
Carrom is rated 9+ due to online multiplayer features that allow interaction with strangers. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided personal information to us, please contact us at support@carromgame.app and we will delete the data promptly. Single-player modes do not require any account creation or personal data.
If you are in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation:
Our legal basis for processing your data is: (a) performance of a contract (to provide online gameplay), and (b) legitimate interests (to improve app stability and experience via analytics and crash reports). Firebase implements Standard Contractual Clauses for international data transfers from the EEA.
Under the California Consumer Privacy Act, California residents have the right to:
This section covers our website at carromgame.app (including the blog). It does not describe the app, which is covered by the sections above.
We use Google Analytics 4 (a service of Google LLC) to understand how the website is used: which pages are viewed, how visitors arrive (for example from a search engine), approximate location (country or region, derived from the IP address — Google truncates the IP address and does not store it), browser and device type, and interactions such as clicks on download links. For this, Google Analytics sets first-party cookies on our domain (_ga and _ga_…, kept for up to 2 years) that recognise a browser on repeat visits. These cookies do not identify you by name, and we do not link website analytics to any app account or in-app data. Google processes this information on its own servers, which may be outside your country, under its privacy policy and its description of how Google uses information from sites that use its services. We keep analytics reports for 14 months and use them only to improve the website and its content — never for advertising.
Our hosting provider (Google Firebase Hosting) keeps standard server logs (IP address, time of request, pages requested, browser) for security and operations.
Your choices. You can block or delete cookies in your browser settings, install Google's Analytics opt-out browser add-on, or use a content-blocking extension — the website works fully without these cookies. If you have questions about analytics on the website, contact us using the details below.
If you enter your email address in the “Get notified” form on carromgame.app, we store that address, the page you signed up from, how you reached it (for example a search engine or one of our blog articles) and the time, in Google Cloud Firestore. We use it only to send you one email when Carrom launches, and we delete the list after that launch email has been sent. We never share or sell it. To be removed earlier, email us at the address below.
We may update this Privacy Policy from time to time. Material changes will be communicated via an in-app notice or an app update. The "Last updated" date at the top of this page indicates the most recent revision. Continued use of the app after changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy, wish to exercise your data rights, or want to request account or data deletion, contact us at:
Email: support@carromgame.app